Warranty

 All jewelry at Sapheena is handcrafted by using only the finest materials. We stand behind our work and that is why we offer a limited lifetime warranty on the craftsmanship of all our pieces, which covers workmanship defects for 6 months. In the event that there is a defect with your item, please contact us and we will take your piece in and evaluate the problem.

Our warranty does not include wear and tear, abuse, loss of stones, or theft. It also does not cover repairs if our care tips were not followed (example: spraying perfume on a coloured stone is a big NO).

If your jewelry becomes damaged through wear and tear, negligence, damaged centre or side gemstones, or anything else that is beyond our warranty, repairs can still be done but a fee will be charged.

VERY IMPORTANT NOTE: repairs, sizing or any other service performed by a third party (other jeweler) will void your warranty with us.

Our Guarantee

We will issue a certificate of authenticity card for all of our pieces from our own in-house gemologists. This will include the type of metal and gemstones used for your piece and serves as your own record keeping. This is not an appraisal and we do encourage you to add your valuable jewelry to your renter’s or homeowner’s insurance policy since our warranty does not cover any lost, chipped, or stolen jewelry.